Confirmed Bookings

A booking for accommodation, transfers, tours and other services is only able to be confirmed once we have payment, or an agents order or voucher number that is the equivalent of full payment.

A booking reference number is issued once the booking is confirmed and this is given verbally for phone bookings or, where possible, detailed by email.

Once you have a confirmed booking for accommodation or activities, you will be subject to the cancellation conditions below.

If you have not paid upon booking we will charge your card 7 days out from your stay.

Cancellations

Our location means that late cancellations have a significant effect. We recommend that you take out travel insurance for the unforeseen circumstances where last minute cancellation may be necessary.

Our cancellation policy is as follows:

Where the booking is cancelled:

• More than 7 days prior to arrival – a 10% cancellation fee will be incurred to cover administration costs.
• Less than 7 days prior to arrival – 100% of the total value of the booking

Where we have pre-booked chargeable activities on your behalf, cancellation charges will be as per the operators’ cancellation policy or a minimum of 10% – whichever is higher.

In the event of a government lockdown or government-issued travel restrictions due to COVID19, all direct bookings will receive a credit for accommodation for the applicable cancellation fee.

Holiday Periods

We do not check guests in or out on Christmas day & New Years day so a 2 night booking minimum is required over these holidays.

A 20% surcharge is added to all food and beverage sales on Public Holidays.

Check in & Check Out Times and Access to On-site Facilities

The check in time is from 2:00 pm.

The check out time is 10:00 a.m.

Facilities are for in-house guests only.

Environmental Impact

We follow sustainable tourism practices and actively promote recycling, energy efficiency, minimisation of waste and consideration of the social impact of our business. We ask our guests to use our recycling facilities and make use of drying lines. We will organise transport arrangements to reduce vehicle movements when possible. Many of our booking conditions exist to minimise our offsite impact as much as possible.

Damage & Cleaning

Accommodation providers recognize that general wear & tear, minor breakages & regular cleaning are part of the business they operate. The cost to remedy loss or damage or cleansing beyond this level will be passed on to the persons responsible.

Such costs will cover our own staff costs, the costs of specialist contractors, repair or replacement costs and any loss of revenue as a result of a room or facility not being available for guest use.

Personal Possessions

Your personal possessions are at all times your own responsibility. This is regardless of whether items are in a locked room, communal area or in your own vehicle.

Lost property will be kept for 3 months after which it will be disposed of. We will return property to you on receipt of a self addressed prepaid postage pack.

Online Payments and Security

Online transactions are provided through Payment Express. You acknowledge and agree that internet transmissions are never entirely secure or private, and that any message or information you send to or through the Glenorchy Lake House website and while using online transactions (including credit card information) may be read or intercepted by others, even where a website is stated as being secure.

Kinloch Lodge Ltd. shall have no liability for the interception or ‘hacking’ of any data through the Glenorchy Lake House website or any other website by unauthorised third parties.

Guests who book through any method other than directly on our website will be charged a 2.5% surcharge if using a credit card. NZ EFTPOS, bank deposit and cash payments won’t incur a surcharge.